The issue has been resolved, documents continue to compile within the expected duration. Should you encounter any further issues with compilation times, please contact our support hotline +41 41 226 50 48 or via email to servicedesk@docugate.ch.
We apologize for the inconvenience.
Posted Oct 09, 2023 - 19:10 CEST
Monitoring
Some measures were taken and the document are compiled within an expected duration. We are continuing to monitor the situation.
Posted Oct 09, 2023 - 18:58 CEST
Update
Document generations are still compiled slowly, but don't time out any more. We are continuing to monitor the situation.
Posted Oct 09, 2023 - 17:55 CEST
Update
We are continuing to investigate this issue.
Posted Oct 09, 2023 - 17:31 CEST
Investigating
Documents are currently compiled slowly and are likely to time out. We are identifying the cause of the issue and will keep you updated.
Posted Oct 09, 2023 - 17:31 CEST
This incident affected: Docugate API and Docugate Web-App.