Document generation times out

Incident Report for Docugate Cloud

Resolved

The issue has been resolved, documents continue to compile within the expected duration.

Posted Dec 07, 2022 - 19:43 CET

Monitoring

Some measures were taken and the document are compiled within an expected duration.
We are continuing to monitor the situation.

Posted Dec 07, 2022 - 19:17 CET

Identified

The issue has been caused by an increased API traffic over several hours. Measures are being taken.

Posted Dec 07, 2022 - 18:54 CET

Investigating

Documents are currently compiled slowly and are likely to time out. We are currently investigating the issue.

Posted Dec 07, 2022 - 18:39 CET

This incident affected: Docugate API and Docugate Web-App.